Contact Centres

Contact centre technology is one of the fastest changing arenas in the industry, but the prinicipal remains the same; Customers want their call to be answered quickly and managers want to measure and improve results.

Expert Communications can provide your complete contact centre solution focusing on these key areas.

Call Centre Operators

Call operators must be comfortable, so we provide them with the latest headsets. The operator can simply log-in to their respective call groups and immediately start taking calls. Further technology allows incoming calls to trigger a screen pop function, immediately displaying the customers information.

Call Centre Managers

An LCD Wallboard monitor can display all relevant call data, so staff are more likely to hit their targets and managers know whether more or less operators are required. Calls can be recorded, putting an end to drawn out disputes. All call traffic can be monitored and output to a variety of graphs and tables, keeping eveything in view at all times.

We can also provide full unified communications solutions for call centres, providing further time saving features such as instant messaging, mobile answering and iphone apps.

We learn about your contact centre requirement and create a bespoke solution.